Questions, answered.

Select Create account and enter your name, email, a password and your country of residence. Then confirm your email from the link we send you, which stays valid for 24 hours.

We verify every customer before they participate or withdraw. You upload a passport, national ID or driving licence with your date of birth and address, and our team reviews it.

You will see the reason in your dashboard and can upload a new document straight away.

Yes, from your profile. We ask you to confirm the new address from a link before the change takes effect.

Contact our team. An account can be closed once it has no active or pending investments, no pending deposits or withdrawals, and a balance of zero.

BTC, ETH and USDT on the networks shown in your dashboard. Each coin lists its minimum deposit. Card and bank transfers are not available at the moment.

Choose a coin and network, send funds to the Sterling wallet address shown or scan its QR code, then submit the transaction hash or a screenshot of the transfer.

Our team confirms every deposit before it is credited. You get an email as soon as it is approved, and your balance updates at the same moment.

We credit the amount that actually arrives in the Sterling wallet. Your transaction history shows both figures, so the difference is always visible.

Yes. You can fund your wallet while your review is in progress, but you need an approved identity to participate and withdraw.

A single investment opportunity published by Sterling, such as a property development or a gold reserve. Each one is divided into units and shows its value, minimum, projected yield and horizon upfront.

Minimum Participation is the price of one unit. Minimum unit to participate is the fewest units you can take. On an offering with a $50 unit and a minimum of 10 units, the smallest investment is $500.

Amount × annual rate × days in the horizon ÷ 365. For 10 units of the Luxury Resort Development that is $500 × 22% × 7 ÷ 365 = $2.11.

Sterling may revise the rate before the offering matures. A revision never reduces your principal, and yield already paid to you stays paid.

When your participation is confirmed. Your maturity date is shown before you confirm and in your dashboard afterwards.

Your principal and any yield not already paid return to your available balance automatically, and we email you the figures. From there you can reinvest or withdraw.

Not at the moment. Your principal returns to your available balance at maturity, and you can withdraw it from there.

It closes to new participation once all its units are taken. Investments already confirmed carry on to maturity as normal.

Choose a coin and network, enter the amount and your own wallet address, and confirm. You see any fee and the net amount before you confirm.

Our team reviews every withdrawal before it is sent. While it is pending, the amount is held so it cannot be spent twice, and you get an email once it is paid.

Any fee for the coin and network you choose is shown before you confirm, and it is recorded separately in your transaction history.

Yes, until it is marked as paid. The held amount returns to your available balance straight away.

Yes. Every withdrawal needs an approved identity, even if you deposited before your review was complete.

Use a strong password and turn on two-factor authentication with an authenticator app. We email you when a new device logs in, and lock sign-in for a while after repeated failed attempts.

Select Forgot password on the log-in page. We email you a reset link that works for one hour.

Your documents are stored privately and encrypted, only our team can open them, and every time they are opened is logged.

Yes. Your transaction history lists every deposit, investment, yield payment, maturity and withdrawal, and you can download it at any time.